We are always committed to ensuring that your app runs smoothly and reliably. However, if bugs do come up, here are some steps that might help to resolve them quickly.
We continually update the app with bug fixes and improvements, so in order to give you the best experience, we recommend you always make sure you have installed the latest version.
How to Update the Prop.com App
For Apple (iOS):
Open the App Store:
Find the App Store icon on your iPhone or iPad and tap it to open.Go to Your Account:
Tap your profile picture or the icon in the top right corner to access your account page.Check for Updates:
Scroll down to the "Available Updates" section. You'll see a list of apps that need updates.Update the Prop.com App: Find the Prop.com app in the list and tap the "Update" button next to it. If you don’t see an update, your app is already up to date.
For Android:
Open the Google Play Store:
Find the Google Play Store icon on your Android device and tap it to open.Go to Your Apps:
Tap your profile picture or the menu icon in the top right corner, then select "My Apps & Games."Check for Updates:
On the "Updates" tab, you’ll see a list of apps that need updating.Update the Prop.com App:
Find the Prop.com app in the list and tap "Update" next to it. If no update is available, your app is already up to date.
Common Issues You May Experience
The most common issues you may encounter while using our app include:
App crashing or freezing
Login issues
Absence of a rental overview in transactions
Troubleshooting Steps: If you follow these steps, they may help resolve your issue.
Refresh and Restart:
First, it’s important to refresh the app and restart it. If this doesn’t resolve the issue, proceed to the next step.Logout/login:
Secondly, it can be helpful to log out and then log back into the app. If this doesn’t resolve the issue, please proceed to the next step.Delete and Reinstall the App:
Delete and reinstall the Prop.com app, then log back in.
After following these steps, if the issue continues, please reach out to our Customer Success team. We are happy to assist you. Be sure to explain the issue in detail and, if possible, include a screenshot or recording of the problem.
You can reach us via live chat in the Prop.com app, via WhatsApp, or e-mail us at [email protected]. For more details on how to reach our support team, please refer to this article.