When you create a new account, you will initially set up 2FA using SMS. Once your account is created, you will have the option to further secure it by adding an Authenticator App. This article will guide you through both processes.
2FA adds an extra layer of protection by requiring a second form of verification in addition to your password. Here, we will guide you through the steps to set up 2FA using the two available methods: SMS and an Authenticator App.
Setting Up 2FA via SMS
Setting up 2FA using SMS is straightforward and involves receiving a verification code via text message.
Enter your country code plus phone number. We will send you a code for account protection.
Once you receive the 6 digit-number via SMS, add the code in the app to verify your phone number.
Setting Up 2FA via an Authenticator App
You have the option to add an extra layer of security using an authenticator app for 2FA. It generates time-based one-time passwords (TOTPs) that refresh every 30 seconds.
Install an Authenticator App from your phone's app store, for example Google Authenticator.
Tap the 'Add' icon or 'Begin Setup' button.
Select 'Enter Setup Key' and input the secret key generated by Prop.
If another device for scanning is available, you can select 'Scan Barcode' and scan a QR code generated by Prop.
F.A.Q
What is 2FA and why do I need it?
2FA stands for Two-Factor Authentication. It is an additional layer of security for your Prop.com account that requires you to provide two forms of identification when logging in. You can set up 2FA using either Google Authenticator or SMS verification.
2FA adds an extra layer of protection to your account, making it more difficult for unauthorized individuals to gain access to your account, even if they manage to obtain your login credentials.
What if I can't access my 2FA anymore?
In case you can't access your 2FA, the support team will guide you through the process of disabling 2FA or setting up a new 2FA method. Please reach out to our support team on one of the available channels.
Be prepared to provide any required documentation or proof of identity as requested by the support team.
What should I do if I don’t receive the SMS code?
If you don’t receive the SMS code:
Ensure your phone has a signal and can receive text messages.
Check that you entered the correct phone number.
Contact the service’s support team here if the problem persists.