At Prop.com, we are committed to providing excellent customer service and support. Whether you have a question, need assistance, or encounter an issue, our support team is here to help. Here we outlined the various ways you can reach out to us and get the support you need.
Email Support
You can always contact us via email. Our support team monitors emails regularly and strives to respond within 24 hours (business hours).
Email Address: [email protected]
When emailing us, please include the following information to help us assist you more efficiently:
Your full name
Your contact information
A detailed description of your issue or question
Any relevant screenshots or error messages
Live Chat
For immediate assistance (within business hours), you can access our live chat feature in our app or by clicking the Prop logo in the right corner of this page. Live chat allows you to communicate in real-time with one of our support agents.
How to Access Live Chat in App:
Open the Prop.com app on your phone.
Click on "Account," then "Get Support"
Here you can start a conversation with one of our customer success specialists.
For convenient and quick support (within business hours), you can also contact us via WhatsApp. Our team is ready to assist you with any questions or issues you may have through this platform.
WhatsApp Number: +971 50 104 9043
How to Reach Us on WhatsApp:
Save our WhatsApp number in your contacts.
Open WhatsApp and start a new chat.
Search for our contact and send us a message detailing your query or issue.
Tips for Faster Support
To ensure a quick resolution, please provide as much information as possible about your issue. The more details you include, the faster our support team can diagnose and solve the issue.
Thank you for choosing Prop.com. We are here to help you with any questions or concerns you may have.