For security reasons, we periodically remove inactive, unused, or unverified accounts from the platform. We always communicate in advance to notify users about these actions.
To keep your account safe and avoid deletion, it’s crucial to complete the verification process in the app and start/continue your investment journey with us. To keep your investment active you need to take the following steps:
Complete your verification (KYC) in-app: Ensure that you’ve submitted the required verification documents. This step protects your account and makes sure you’re ready to access all our platform features.
Become a qualified Investor: Qualified investors are those who have an active investment with us.
By taking these actions, you'll ensure your account remains active again. If you choose not to invest right now, you can always submit a new onboarding request in the future.
If you have any questions or need assistance with the verification process or starting your investment journey, please feel free to reach out for support. You can reach us via live chat in the Prop.com app, via WhatsApp, or e-mail us at [email protected]. For more details on how to reach our support team, please refer to this article.